Privacy Policy

We collect information you provide directly to us when you register for an account, use our services, or contact us for support. This includes: • Account information: name, email address, phone number, and business details • Business data: employee records, financial transactions, inventory, orders, and customer information you enter into BizFlow • Usage data: how you interact with our platform, features you use, and performance metrics • Device information: IP address, browser type, operating system, and device identifiers

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Send technical notices, updates, and support messages • Respond to your comments and questions • Monitor and analyze trends and usage to improve BizFlow • Detect, investigate, and prevent fraudulent transactions and other illegal activities We do NOT sell your personal information or business data to third parties. Ever.

We take the security of your data seriously and implement industry-standard measures including: • Encryption of data in transit (TLS/HTTPS) and at rest (AES-256) • Regular security audits and penetration testing • Access controls limiting who can see your data within our team • Automatic backups to prevent data loss • Secure session management with automatic timeout Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure.

We retain your information for as long as your account is active or as needed to provide you services. If you close your account: • Your business data is retained for 30 days in case you wish to reactivate • After 30 days, data is permanently deleted from our systems • Some information may be retained longer if required by law

You have the right to: • Access the personal information we hold about you • Correct inaccurate data • Request deletion of your data • Export your data in a machine-readable format • Object to processing of your personal data To exercise these rights, contact us at support@bizflow.com.bd

We use cookies and similar tracking technologies to enhance your experience. These include: • Essential cookies: Required for the platform to function • Analytics cookies: Help us understand how users interact with BizFlow (anonymized) • Preference cookies: Remember your settings like language and currency You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

We integrate with certain third-party services to provide our platform: • Payment processors: For subscription billing (we never store full card numbers) • Cloud infrastructure: For hosting and data storage • Courier APIs: Pathao, RedX, Steadfast (your shipping data is shared only as needed to fulfill deliveries) • Analytics: Anonymized usage data only All third-party providers are bound by data processing agreements.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by: • Sending an email to your registered address • Displaying a prominent notice on our platform Your continued use of BizFlow after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us: Email: privacy@bizflow.com.bd Telegram: @bizflow_bd Address: Dhaka, Bangladesh Last updated: June 2026